Frequently Asked Questions (FAQ)
1. What is your shipping policy?
At Ceemz®, we are dedicated to providing a fast and reliable shipping service. We offer a variety of shipping options to suit your needs, whether it is domestic or international shipping. Your order will be processed and shipped as soon as possible, and products are usually delivered within 3 to 7 business days, depending on your location.
2. Can I track my orders?
Yes, when your order ships, we will send you a tracking number via email or text message. You can use this number to track your shipment online.
3. Do you provide return or exchange service?
Yes, we value our customers' satisfaction and offer a flexible return and exchange policy. You can return or exchange products within 14 days from the date of receiving the order, provided that the products are in their original condition and unused.
4. How can I pay in Ceemz® store?
We offer a variety of secure payment options for your convenience. You can pay using credit cards (mada, stc, Visa, MasterCard), PayPal, or cash on delivery options if available in your area.
5. Do your prices include tax?
Yes, all prices shown on our website include applicable taxes and fees, so there will be no surprises at checkout.
6. Can I change or cancel my order after payment is completed?
We do our best to process orders quickly. If you need to modify or cancel your order, please contact us as soon as possible via email or phone and we will try to assist you accordingly.
7. How can I contact customer service?
If you have any questions or need assistance, you can contact us via email [ email @ceemz .com ] or phone [ phone number ], or message us through our social media accounts. Our team will be happy to assist you.
8. Do you offer international shipping?
Yes, we offer international shipping to a large number of countries. When you select your country during checkout, you will be able to see the available shipping options and specific prices.
9. Are Ceemz® products guaranteed?
Yes, all products in Ceemz® store come with a manufacturer's warranty. In case of any manufacturing defects or problems with the product, you can contact us for assistance and guidance on how to replace or repair it.
10. Do you offer discounts or special offers?
Yes, we offer discounts and special offers from time to time on a range of products. You can subscribe to our newsletter or follow our social media accounts to stay up to date with the latest offers and discounts.